Return and Exchange Policy

Return and Exchange Policy

Thank you for choosing our products! The following is our return policy, please read it carefully:

1. Return and Exchange Policy
Our products are all natural pearls and gemstones. These natural materials may have growth textures, which are not considered defects. We strive to use the most complete natural materials, but due to their natural properties, perfection cannot be guaranteed. Therefore, we are unable to offer returns or exchanges.

2. Order Confirmation
Once you have placed your order and completed payment, we will not be able to accept any changes or cancellations. Before checking out, please carefully review all order details, including email address, shipping address, and phone number.

3. Receiving inspection
Please check the goods promptly after receiving them. If you have any questions, please contact us within 3 days. You can contact us via Instagram DM or email annaelys.official@gmail.com. In order to assist you more effectively, please provide your order number and photos of the defective product and we will get back to you as soon as possible.

4. Contact Us
If you have any questions or need further assistance, please feel free to contact us. We are happy to help you!
📧 Email: annaelys.official@gmail.com
Thank you for your understanding and support!