Shipping Info

1. Shipping Destinations & Times

📦 We Ship Worldwide – Free shipping to all countries.

Region Estimated Delivery Time
 (After Processing)
Hong Kong 1-3 business days
United States - U.S.A. 7-14 business days
Australia 9-14 business days
United Kingdom - U.K. 10-11 business days
New Zealand 10-14 business days
Canada 10-17 business days
Rest of the world 10-17 business days

*Delivery times may vary due to customs, holidays, or unforeseen delays.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited from our warehouses.

 

2. Order Processing Time

  • All orders are processed within 4–5 business days (excluding weekends & public holidays).
  • After products ready, the order will be shipped out next business day.
  • You'll receive confirmation email with tracking once your order ships.

 

3. Free Worldwide Shipping
🚚 No minimum spend – Every order ships for free!

  • Shipping method: Standard tracked shipping.
  • Expedited shipping upgrades available at checkout (extra fee).


4. Tracking Your Order

  • Once shipped, you’ll receive a tracking number via email.
  • Check your order status here or contact us at annaelys.official@gmail.com.


5. Lost or Delayed Packages?

  • If your order is lost in transit, contact us and we’ll assist with the courier.
  • Delays due to customs or incorrect addresses are beyond our control.

 

6. Order Cancellation

  • If you wish to cancel your order for any reason, please email us at annaelys.official@gmail.com as soon as possible. We will do our best to satisfy your request. However, once an order has been processed, we cannot guarantee that it can be cancelled. A handling fee of 5% of the total order amount will be charged for each order cancellation and will be deducted from the refund amount.

7. Taxation & Duties

  • All international orders may be subject to taxes and duties.
  • No duties and taxes are paid when we dispatch your package, and we do not charge nor calculate VAT/GST, duties and/or taxes at checkout.
  • All applicable customs duties, taxes, import duties and collection charges are the responsibility of the customer (Even if you reject any shipments upon delivery).
  • If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
  • These fees are paid to the local carrier/customs and are not collected by us.
  • If you refuse delivery or ignore duties/taxes, the shipment will be handled by your local customs office and your order will not be refunded.

 

Shipping Policy 

ANNAELYS is not responsible if the shipping information provided at checkout is incorrect or missing. In this circumstances, we are not responsible for refunds or changes in shipping addresses. If the shipping information provided is incorrect or incomplete, the customer will be responsible for all additional shipping costs.

Please ensure all of your shipping details are 100% complete and correct before placing the order. If the shipping information entered is incorrect, please contact us at annaelys.official@gmail.com one hour of your order placement.

As all shipments require a signature upon delivery, we do not ship to PO Boxes or Parcel Lockers.

ANNAELYS is responsible for delivering the items to the shipping address provided and we are not responsible if the items are lost or stolen after the item has been delivered. Please ensure the delivery location is a safe environment.

If the customer does not respond to the courier's delivery attempt and the goods are returned to us or disposed of locally, the customer will be responsible for any related costs. Customers also need to liable the new shipping costs required to resend the order if the goods are returned to us.

 

Need Help?

📧 Email: annaelys.official@gmail.com
📍 Based in: Hong Kong | Shipping Worldwide

We’re committed to fast, seamless delivery so you can enjoy your ANNAELYS accessories ASAP!

Note: For returns/exchanges, see our Return & Exchange Policy.